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Customer service personnel at financial institutions and businesses are key sources of check conversion information for consumers. The videos and other training materials below are resources that can be used to educate, inform and train your staff about the process of converting checks to electronic payments through the ACH Network. (Please review our terms and conditions to see how the materials can be used.) Back Office Conversion (BOC) Training PresentationsDownload a training presentation that covers the basics of Back Office Conversion (BOC), and provides guidance on how to address customer questions about this method of check conversion.
Business Checks Ineligible for Conversion Training PresentationsBusiness checks with an Auxiliary On-Us field in the MICR line are ineligible for electronic conversion. Download a training presentation that covers the basics of Ineligible Business Checks, and provides guidance on how to address customer questions about this new rule. Select from three different presentations for RDFIs, Originators/ODFIs and Customer Service Staff, which can be used for formal or self-guided training. Gain access to the complete Powerpoint training presentations »  Accounts Receivable Entry (ARC) Training PresentationsDownload a training presentation that covers the basics of Accounts Receivable Entry (ARC), explains the requirements, and provides guidance on how to address common questions that customer service representatives at billing companies and financial institutions may be asked.
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